Dorothy Jones
About Dorothy Jones
Dorothy Jones is a Customer Success Manager at Sinch, where she has worked since 2022. She holds a Bachelor's Degree from North Carolina State University, with a double major in Interpersonal Communication and Spanish Language and Literature, and a minor in Business.
Work at Sinch
Dorothy Jones has been serving as a Customer Success Manager at Sinch since 2022. In this role, she focuses on ensuring high levels of customer satisfaction and retention. Her responsibilities include acting as a trusted advisor to clients, providing them with the necessary tools and skills for successful business operations. Dorothy's experience in customer success roles has equipped her with the ability to advocate for clients effectively within the organization.
Education and Expertise
Dorothy Jones holds a Bachelor's Degree from North Carolina State University, where she completed a double major in Interpersonal Communication and Spanish Language and Literature, along with a minor in Business. She attended the university from 2014 to 2017. Additionally, she is a certified Customer Success Manager Level 1 and is a member of the National Communication Honors Society, Lambda Pi Eta, reflecting her commitment to professional development and excellence in communication.
Background
Dorothy Jones has a diverse professional background in customer success and communication roles. Before joining Sinch, she worked at Commio Voice & Text Messaging as a Customer Success - Team Lead from 2018 to 2022 and at thinQ by Commio in various customer success positions from 2018 to 2020. Her early career included a role as a Communication Specialist at ATMC for three months in 2016 and experience in customer service at Chick-fil-A from 2011 to 2014.
Achievements
Throughout her career, Dorothy Jones has achieved high customer satisfaction levels by providing strong internal advocacy and support. Her ability to serve as a trusted advisor to clients has contributed to successful business operations for those she supports. Her educational background and professional certifications further enhance her capabilities in the customer success domain.