Eduardo Almeida
About Eduardo Almeida
Eduardo Almeida is a Customer Success Manager for LATAM at Sinch, where he has worked since 2023. He has a diverse background in customer experience and sales, with previous roles at companies such as Omie, TAM, and VMware.
Work at Sinch
Eduardo Almeida has been serving as the Customer Success Manager LATAM at Sinch since 2023. In this role, he is responsible for ensuring customer satisfaction and success across the Latin American region. His position involves collaborating with clients to understand their needs and providing tailored solutions to enhance their experience with Sinch's services.
Previous Experience in Customer Success
Before joining Sinch, Eduardo Almeida held various positions that contributed to his expertise in customer success. He worked as an Account Executive at Omie for five months in 2019 and later served as a Customer Success Onboarding specialist at the same company from 2019 to 2021. Additionally, he was an Implementation Success Analyst LATAM at ZENVIA from 2021 to 2022, where he focused on optimizing customer implementation processes.
Background in Customer Experience
Eduardo Almeida has a solid background in customer experience, having worked at TAM from 2014 to 2017. His role involved enhancing customer interactions and ensuring a positive experience. He also completed a sales internship at VMware from 2017 to 2018, which further developed his skills in customer engagement and support.
Education and Expertise
Eduardo Almeida earned a Bachelor's Degree in International Relations from Centro Universitário FMU | FIAM-FAAM, studying from 2016 to 2019. He also pursued studies in Marketing at Universidade Presbiteriana Mackenzie from 2020 to 2021. Additionally, he completed a course in Digital Marketing at Digital House Brasil in 2020. His educational background supports his specialization in customer success and experience training.
International Experience
Eduardo Almeida has gained international experience through his studies abroad. He spent four years studying in England and three months in the United States. This exposure has contributed to his understanding of diverse customer needs and enhanced his ability to operate in a global market.