Heather Arrington
About Heather Arrington
Heather Arrington serves as the Vice President of Customer Support at Sinch, where she has worked since 2024. She has held various leadership roles in customer support and service delivery across multiple companies, including Mailgun Technologies and Rackspace.
Current Role at Sinch
Heather Arrington serves as the Vice President of Customer Support at Sinch, a position she has held since 2024. Based in San Antonio, Texas, she oversees customer support operations, ensuring that clients receive effective and timely assistance. Her role involves strategic planning and execution of support initiatives to enhance customer satisfaction.
Previous Experience at Mailgun Technologies, Inc
Prior to her current role, Heather Arrington worked at Mailgun Technologies, Inc. as the Vice President of Deliverability Services & Technical Support from 2020 to 2021. In this capacity, she was responsible for managing deliverability services and technical support, focusing on improving customer experience and service efficiency.
Experience at Rackspace
Heather Arrington has extensive experience at Rackspace, where she held multiple positions over a span of six years. She served as the Director of Americas Service Delivery Operations & Strategic Accounts from 2013 to 2019. Additionally, she worked as the Manager of Support Operations from 2009 to 2011 and as the Senior Manager of Account Manager Operations and Business Analytics from 2011 to 2013.
Education and Academic Background
Heather Arrington earned a Bachelor of Arts degree in Advertising/Public Relations from Texas Christian University, where she studied from 1997 to 2001. This educational background provided her with foundational knowledge and skills that have contributed to her career in customer support and service delivery.
Early Career at Handango
Heather Arrington began her career at Handango, where she worked as a Business Development Manager from 2001 to 2005. In this role, she focused on developing business strategies and partnerships, which helped her gain valuable experience in the technology sector.