Heather Garand
About Heather Garand
Heather Garand serves as the Sales Director at Sinch in Toronto, Ontario, Canada, where she has worked since 2021. With a diverse background in sales leadership across various companies, she also mentors sales representatives and hosts a podcast focused on customer experience education.
Work at Sinch
Heather Garand has served as Sales Director at Sinch since 2021, contributing to the company's growth and sales strategies in Toronto, Ontario, Canada. In her role, she mentors and coaches sales development representatives to improve their performance. Additionally, she is a member of the sales enablement team, where she provides training and vertical-specific research to support sales teams. Heather also hosts the Sinch CX Education Podcast, interviewing industry experts and writing thought leadership articles to share insights and knowledge within the industry.
Previous Experience at Nielsen
Before joining Sinch, Heather Garand held multiple positions at Nielsen. She served as Vice President of Sales for a brief period in 2020 to 2021. Prior to that, she worked as Sales Director for Nielsen Marketing Cloud from 2019 to 2020. In these roles, she was responsible for leading sales initiatives and developing strategies to drive revenue growth within the organization.
Career Background in Sales and Marketing
Heather Garand has an extensive background in sales and marketing, with experience across various organizations. She worked as Sponsorship Director at Canlan Ice Sports in 2009 and held positions at several other companies, including Director of Publications at Paton Publishing and National Sales Manager at Youth Culture Group. Her career also includes roles as Senior Account Executive at Connected Interactive and Montana Steele Advertising, as well as Director of Sales at NOW Magazine.
Mentorship and Coaching
At Sinch, Heather Garand actively mentors and coaches sales development representatives. Her focus is on enhancing their performance through targeted guidance and support. This commitment to developing talent within the sales team reflects her dedication to fostering a strong sales culture and improving overall team effectiveness.
Podcast Hosting and Thought Leadership
Heather Garand hosts the Sinch CX Education Podcast, where she engages with industry experts to discuss trends and insights in customer experience. Through this platform, she contributes to the broader conversation in the field and shares valuable knowledge with her audience. Additionally, she writes thought leadership articles that further establish her expertise and influence in the industry.