Heather Share
About Heather Share
Heather Share is a Customer Success Manager at Sinch, where she has worked since 2019. She has extensive experience in project management and solution consulting across various industries, including HR, IT, and healthcare.
Work at Sinch
Heather Share has been employed at Sinch since 2019, where she currently holds the position of Customer Success Manager. In this role, she focuses on product adoption, solution advising, and partner enabling. Her work is based in Atlanta, Georgia, and she has been instrumental in enhancing customer experiences through innovative solutions. Since 2023, she has also taken on the responsibilities of a Customer Success Manager, further solidifying her role in driving customer satisfaction and engagement.
Previous Experience in HR and Solutions Consulting
Heather Share has extensive experience in solutions consulting and human resources management. She worked at Taleo as a Solutions Consultant in Talent Management from 2010 to 2012 and held a similar role at HealthcareSource from 2012 to 2015. Prior to that, she served as a Senior HRMS Presales Consultant at Kronos from 2004 to 2009. Her career also includes positions at Lawson Software, JDA Software, Lumesse, and HRIZONS, where she developed her expertise in SaaS applications and client solutions.
Education and Expertise
Heather Share studied at Confederation College of Applied Arts and Technology in Ontario, Canada, where she focused on Human Resource Management and Business. She earned her Bachelor of Business Administration (BBA) degree from 1988 to 1993. Her educational background, combined with her professional experience, has equipped her with strong project management skills and the ability to bridge cultural gaps in diverse business environments.
Skills in Project Management and Client Relations
Heather Share possesses strong project management capabilities, adept at managing projects across various business groups and cultures. She demonstrates effective communication and presentation skills throughout the sales cycle. Her strategic and tactical leadership strengths include needs analysis, client partnering, and solution development, particularly in SaaS applications. She innovates ways to enhance customer experience through engaging messaging platforms and social channels.
Achievements in Diverse Practice Areas
Heather Share has specialized in creating solutions that drive business results across multiple practice areas, including IT, Mobile Strategy, Human Resources, and Healthcare. Her experience spans various sectors, such as Finance, Retail, Public Policy Advocacy, and Social Outreach. She has built a robust professional network that aids in fostering trusted relationships and bridging cultural gaps within organizations.