Heidi Guetlein
About Heidi Guetlein
Heidi Guetlein serves as the Director of Product and Service Operations at Sinch, a position she has held since 2022. With a strong background in engineering and extensive experience in network operations, she has worked in various leadership roles across multiple companies in the telecommunications industry.
Work at Sinch
Heidi Guetlein has been serving as the Director of Product and Service Operations at Sinch since 2022. In this role, she oversees various product and service initiatives, contributing to the company's operational efficiency and service delivery. Her extensive background in network operations and engineering supports her leadership in this position.
Education and Expertise
Heidi Guetlein earned a Bachelor of Science in Engineering from the Colorado School of Mines, where she studied from 1990 to 1995. She furthered her education by obtaining a Master of Science in Computer and Information Sciences from Regis University. Her academic background provides a strong foundation for her career in technology and operations.
Background
Heidi Guetlein has a diverse professional background in telecommunications and network operations. She began her career at Level3 Communications, where she held various roles from 1999 to 2004. Over the years, she has worked at several companies, including IntelePeer, Twilio, and Voyant, A Sinch Company, gaining extensive experience in operations and engineering.
Previous Roles and Experience
Before joining Sinch, Heidi held several significant positions in the telecommunications industry. She worked as a Senior Director of Network Operations at Voyant from 2017 to 2020 and as a Supportability Engineering Manager at Twilio for five months in 2021. Her roles have included responsibilities such as network operations, integration, and technical operations across various organizations.
Career Progression
Heidi Guetlein's career has progressed through various leadership roles in the telecommunications sector. She has held positions such as Director of Operations at Peerless Network and Director of Integration at Onvoy, LLC. Her career reflects a consistent focus on enhancing operational capabilities and driving efficiency within network services.