Ian Condra
About Ian Condra
Ian Condra is a Customer Success Manager at Sinch, where he has worked since 2022. He has a diverse background in both the entertainment industry and SaaS technology, with previous roles at EZ Texting and Stamps.com.
Work at Sinch
Ian Condra has been serving as a Customer Success Manager at Sinch since 2022. In this role, he focuses on ensuring customer satisfaction and optimizing the use of Sinch's services. His responsibilities include managing client relationships and providing support to enhance customer experience. Ian's tenure at Sinch reflects his commitment to delivering value to clients and contributing to the company's success.
Previous Experience at EZ Texting
Prior to joining Sinch, Ian Condra held multiple positions at EZ Texting from 2018 to 2022. He started as a Client Operations Specialist, where he managed client accounts and facilitated communication between clients and the company. He later transitioned to roles such as Compliance Specialist and Operations Analyst, gaining experience in compliance and operational support. His diverse roles at EZ Texting provided him with a comprehensive understanding of customer operations in the SaaS industry.
Background in Entertainment and Technology
Ian Condra has a background that spans both the entertainment industry and SaaS technology. He worked as a VFX/Production Coordinator at FuseFX, where he was involved in visual effects production. This experience in the entertainment sector complements his technical roles in the technology industry, showcasing his versatility and ability to adapt to different fields.
Education and Expertise
Ian Condra earned a Bachelor's degree from The University of Southern Mississippi. His educational background, combined with his professional experience, has equipped him with skills in administration, information technology, and media production. He possesses technical proficiency in film and television production, highlighting his creative capabilities alongside his operational expertise.
Technical Support Experience
Before his roles at EZ Texting, Ian Condra worked as a Tech Support Representative at Stamps.com from 2018 to 2020. In this position, he provided technical assistance to customers, addressing their inquiries and resolving issues related to the company's services. This experience contributed to his strong foundation in customer support and technical operations.