Jaime Palacios
About Jaime Palacios
Jaime Palacios serves as the Head of Customer Support at Sinch, a position he has held since 2021. He has extensive experience in software development and IT management, with previous roles at companies such as Movile, Wavy Global, and GF Inbursa.
Work at Sinch
Jaime Palacios has been serving as the Head of Customer Support at Sinch since 2021. In this role, he oversees the customer support operations, ensuring efficient service delivery and customer satisfaction. His leadership in this position has contributed to the development of support strategies that align with the company's goals. Based in Mexico City, he has been instrumental in managing a team dedicated to providing high-quality support to clients.
Previous Experience in Customer Support
Before joining Sinch, Jaime Palacios held various positions at Wavy Global, where he progressed from Support Manager LATAM to Head of Customer Support within a year. His experience at Wavy Global included managing customer service operations and leading support teams across Latin America. This background in customer support has equipped him with the skills necessary to excel in his current role at Sinch.
Education and Expertise
Jaime Palacios holds an Executive MBA from IPADE Business School, which he completed from 2021 to 2023. He also earned a degree in System Engineering from Instituto Politécnico Nacional, where he studied from 2004 to 2008. His educational background provides him with a solid foundation in business management and technical expertise, enhancing his capabilities in customer support and IT management.
Career Background
Jaime Palacios has a diverse career in the technology and customer support sectors. He began his career as an IT Analyst at GF Inbursa and has held multiple roles in various companies, including Movile, TIMwe, and Acotel Interactive. His positions ranged from Senior Software Developer to Operations Coordinator, showcasing his versatility and depth of experience in both technical and managerial roles.
Professional Development
Throughout his career, Jaime Palacios has engaged in continuous professional development. His roles have evolved from technical positions in software development to leadership roles in customer support. This progression reflects his commitment to enhancing his skills and adapting to the changing demands of the technology industry.