Jan Wika
About Jan Wika
Jan Wika serves as the VP of Customer Excellence at Sinch, where he has focused on enhancing customer experience in the mobile ecosystem since 2016. He has a diverse background, including roles at AdaptiveMobile, WDSGlobal, and Qwest Communications, and has worked extensively with large enterprises to build customer trust in mobile services.
Current Role at Sinch
Jan Wika serves as the Vice President of Customer Excellence at Sinch, a position he has held since 2016. In this role, he focuses on developing and implementing customer experience strategies. His work emphasizes collaboration with key players in the mobile ecosystem to enhance service delivery. Wika's leadership aims to improve customer trust and reliability in mobile experiences, aligning with Sinch's commitment to customer satisfaction.
Previous Experience in Market Development
Before joining Sinch, Jan Wika worked at AdaptiveMobile as Senior Vice President of Market Development for a brief period in 2015 to 2016. His role involved strategic planning and market positioning, contributing to the company's objectives during his tenure. This experience added to his extensive background in the telecommunications sector.
Background in Account Management
Jan Wika has a solid foundation in account management, having served as Account Director at WDSGlobal from 2006 to 2007. His responsibilities included managing client relationships and ensuring service delivery met client expectations. Additionally, he worked at Qwest Communications as Microsoft Account Director from 1998 to 2005, where he managed key accounts and fostered partnerships.
Education and Academic Background
Jan Wika studied at Portland State University, where he gained knowledge and skills that have contributed to his professional development. His educational background supports his extensive experience in customer excellence and account management within the telecommunications industry.
Experience with Fortune 500 Companies
Throughout his career, Jan Wika has worked with companies ranked in the top 10 of the Fortune 500. This experience has provided him with insights into large enterprise operations and the complexities of managing customer relationships at scale, further enhancing his expertise in customer experience strategy.