Jarmo Heikintalo
About Jarmo Heikintalo
Jarmo Heikintalo is a Manager of Contact Center Operations at Sinch, with a diverse background in the telecommunications and software industries. He has held various roles at Nokia Siemens Network and SAP, contributing to quality management, software design, and product management over his career spanning several decades.
Current Role at Sinch
Jarmo Heikintalo serves as the Manager of Contact Center Operations at Sinch, a position he has held since 2020. In this role, he oversees the operations of contact centers, focusing on optimizing processes and enhancing customer interactions. His experience in managing complex systems and teams contributes to the effectiveness of Sinch's customer service solutions.
Previous Experience at Nokia Siemens Network
Jarmo Heikintalo has extensive experience with Nokia Siemens Network, where he held multiple roles over several years. He worked as a Quality Manager in Hangzhou, China, from 2002 to 2003. He also served as a Department Manager in Budapest, Hungary, from 1998 to 2001, and as a Senior System Specialist in Helsinki, Finland, from 2006 to 2008. Additionally, he was the Head of Product Management in Helsinki from 2004 to 2006, and a Department Manager in Helsinki from 2001 to 2002.
Experience at SAP
Jarmo Heikintalo worked at SAP as a Development Manager from 2008 to 2020. During his 12 years at SAP in Espoo, Finland, he was responsible for overseeing development projects and managing teams, contributing to the company's software solutions and operational efficiency.
Educational Background
Jarmo Heikintalo holds a Master of Science in Economics from the University of Vaasa, which he completed from 1992 to 1996. He also earned a Bachelor of Science in Computer Science from the University of New Brunswick, where he studied from 1987 to 1991. His educational background provides a strong foundation for his roles in technology and management.
Career Timeline
Jarmo Heikintalo's career spans several decades with a focus on technology and management. He began his career at Nokia Networks as a Software Designer from 1994 to 1996. His subsequent roles at Nokia Siemens Network and SAP reflect a progression through various management and technical positions, culminating in his current role at Sinch.