Jonathan Ingram
About Jonathan Ingram
Jonathan Ingram is a Senior Sales Engineer for the EMEA region at Sinch, with a background in product management and consulting at SAP. He holds a BSc in Computer Science and an MBA, and has contributed to the field through patented inventions and educational content.
Current Role at Sinch
Jonathan Ingram serves as a Senior Sales Engineer for the EMEA region at Sinch, a position he has held since 2021. In this role, he focuses on providing technical expertise and support to clients, helping them understand and implement Sinch's communication solutions. His responsibilities include demonstrating software usage and highlighting new features through content created for the official Sinch YouTube channel.
Previous Experience at SAP
Jonathan Ingram has extensive experience at SAP, where he worked in various roles from 2007 to 2020. He began as a Senior Consultant, then progressed to Product Manager, and finally held the position of Director of Product Management. His tenure at SAP spanned 13 years, during which he contributed to product development and management in Espoo, Finland.
Educational Background
Jonathan Ingram holds a Bachelor of Science (BSc) Honours degree in Computer Science from De Montfort University, which he completed from 1998 to 2002. He furthered his education by obtaining a Master of Business Administration (MBA) with a focus on Information Systems Management from Haaga-Helia University of Applied Sciences, studying from 2014 to 2016. His MBA thesis earned him the 'Scholarship for Excellence in Thesis 2016' for its insights on customer data.
Patent and Innovations
Jonathan Ingram is recognized as a patented inventor for his work on 'Flexible Routing of Outbound Contact Requests,' a patent granted by the United States Patent Office. This innovation reflects his expertise in enhancing communication technologies and optimizing contact center operations.
Webinars and Thought Leadership
Ingram regularly conducts webinars focused on integration with SAP Service Cloud. These sessions aim to educate clients and stakeholders on effective integration strategies and best practices, showcasing his commitment to sharing knowledge and expertise within the industry.