Jonida Cina
About Jonida Cina
Jonida Cina is a Support Engineer at Sinch in Kalmar, Sweden, where she has worked since 2021. She has a background in telecommunications and business administration, with previous roles in technical support and team leadership.
Work at Sinch
Jonida Cina has been employed at Sinch as a Support Engineer since 2021. In this role, she is responsible for providing technical support and assistance to clients, ensuring that their needs are met effectively. Her position is based in Kalmar, Kalmar County, Sweden. With three years of experience in this role, she has developed a strong understanding of the company's products and services, contributing to the overall customer satisfaction.
Previous Experience in Technical Support
Before joining Sinch, Jonida Cina held various positions in technical support. She worked at VIVO Communications as a Technical Support Team Leader from 2014 to 2021. In this role, she managed a team and was responsible for resolving customer issues. Prior to that, she served as the Technical Support Team Leader at Primo Communications from 2010 to 2013. Additionally, she worked as a Telephone Support Representative at Primo Communications from 2009 to 2010.
Education and Expertise
Jonida Cina holds a Bachelor's Degree in Telecommunications Engineering from Universiteti Politeknik i Tiranës, which she completed from 2003 to 2006. She furthered her education by obtaining a University degree in Business Administration and Management from Universiteti i Tiranës, studying from 2006 to 2010. Additionally, she earned a Master's Degree in Information Technology from Universiteti Politeknik i Tiranës in 2014.
Background
Jonida Cina has a diverse background in both technical support and education. She began her career in Tirana, Albania, where she gained experience in customer service and technical roles. Her educational journey in telecommunications and business administration has equipped her with a solid foundation for her career in support engineering. She has transitioned from roles in Albania to her current position in Sweden, reflecting her adaptability and commitment to professional growth.