Kamalendran Balu
About Kamalendran Balu
Kamalendran Balu is an Account Manager at Sinch, where he focuses on enhancing customer experiences and driving business outcomes. He has a background in sales and education consultancy, with previous roles at JobStreet Education and Sinch in Kuala Lumpur, Malaysia.
Current Role at Sinch
Kamalendran Balu currently serves as an Account Manager at Sinch, a position he has held since 2021. In this role, he partners with customer stakeholders to understand their business goals and provides tailored recommendations to help accelerate their business and technology objectives. He is responsible for ensuring that customers have an exceptional experience while driving positive outcomes for their businesses. His work involves recommending additional Sinch products and services to enhance product adoption and customer success.
Previous Experience at Sinch
Before his current role, Kamalendran Balu worked at Sinch as a Senior Sales Executive from 2020 to 2021. In this capacity, he focused on delivering business value by understanding customer challenges and identifying potential growth opportunities. He later transitioned to the role of Sales Manager, where he worked for nine months in 2021. His responsibilities included communicating technical product changes and collaborating with the product team to drive new customer opportunities.
Experience at JobStreet Education
Kamalendran Balu previously held the position of Senior Education Consultant at JobStreet Education from 2016 to 2019. During his three years in this role, he was based in Kuala Lumpur, Malaysia. His work involved providing guidance and support to clients in the education sector, helping them navigate their educational needs and objectives.
Educational Background
Kamalendran Balu completed his education at SMK Padang Tembak, where he studied Liberal Arts and Sciences/Liberal Studies from 2004 to 2007. This foundational education provided him with a broad understanding of various disciplines, which he has applied throughout his professional career.
Customer Engagement and Support
In his current role, Kamalendran Balu acts as the first line of escalation for customers, ensuring that their concerns are addressed promptly. He develops an understanding of customer product implementations and evangelizes Sinch's capabilities across all product lines. He also provides necessary health checks and reporting to ensure that service level agreements (SLAs) are met and that usage trends indicate customer adoption.