Karthik Medam
About Karthik Medam
Karthik Medam serves as the Deputy General Manager of Customer Support at Sinch, bringing extensive experience from previous roles at Bytemark, IBM, and AT&T. He holds a Bachelor of Engineering in Computer and Information Sciences from Visvesvaraya Technological University and is ITIL certified.
Work at Sinch
Karthik Medam currently serves as the Deputy General Manager of Customer Support at Sinch, a position he has held since 2022. In this role, he is responsible for overseeing customer support operations, ensuring high-quality service delivery, and managing customer relationships. His expertise in IT Service Management and Customer Service Management contributes to the effectiveness of the support team. His tenure at Sinch marks a significant step in his career within the information technology and services sector.
Previous Experience in Customer Support
Before joining Sinch, Karthik Medam accumulated extensive experience in customer support roles across various organizations. He worked at Bytemark as a Client Services Specialist from 2017 to 2021 and later as a Client Services Manager from 2021 to 2022. His earlier experience includes a role as Client Services Manager at IBM from 2015 to 2017 and as a Client Services Associate at AT&T from 2011 to 2015. This diverse background has equipped him with a strong foundation in customer service and support operations.
Education and Expertise
Karthik Medam holds a Bachelor of Engineering (BE) degree in Computer and Information Sciences from Visvesvaraya Technological University, where he studied from 2007 to 2011. He is also an ITIL Certified professional, demonstrating his expertise in IT Service Management and Customer Service Management. His educational background and certifications provide him with the necessary skills to excel in his current role and contribute to business development initiatives.
Skills in Incident and Problem Management
Karthik possesses strong skills in Incident Management and Problem Management, which are critical in the field of customer support and IT services. His proficiency in Service Desk operations further enhances his ability to address customer issues effectively and improve service delivery. These skills are essential for maintaining high standards of customer satisfaction and operational efficiency in his current position.
Background in Information Technology
Karthik Medam has a solid background in the information technology and services industry, with over a decade of experience in various client services roles. His career trajectory reflects a commitment to enhancing customer experiences and driving service excellence. His work across multiple organizations has provided him with a comprehensive understanding of the industry's dynamics and customer needs.