Kavita Gangwar
About Kavita Gangwar
Kavita Gangwar is a Manager of Customer Success at Sinch, with a background in account management and customer relations. She has previously held positions at VOVIDA, ACL Mobile Limited, and Videocon Telecommunications, and possesses a strong skill set in business operations and vendor management.
Current Role at Sinch
Kavita Gangwar serves as the Manager of Customer Success at Sinch, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her responsibilities include managing customer relationships and overseeing the implementation of customer success strategies. Based in India, she leverages her experience to drive customer engagement and retention.
Previous Experience at VOVIDA
Prior to her current role, Kavita worked at VOVIDA as an International Key Account Manager from 2019 to 2021. During her two years in this remote position based in the UK, she managed key accounts and developed strategies to enhance client relationships. Her role involved coordinating with international clients and ensuring their needs were met effectively.
Career Background in Telecommunications
Kavita has a diverse background in the telecommunications sector, having worked in various roles that emphasize customer success and account management. She was a Service Account Manager at ACL Mobile Limited from 2015 to 2016 and an Executive SCM-MPG at Videocon Telecommunications Ltd from 2012 to 2013. These positions contributed to her expertise in managing customer communications and queries within the telecom industry.
Education and Technical Skills
Kavita holds a Bachelor of Technology degree in Computer Science & Engineering from APJ Abdul Kalam Technological University, where she studied from 2008 to 2012. Her educational background provides her with a solid foundation in technical skills, complementing her professional experience in business operations and analysis.
Expertise in Relationship Management
Kavita possesses strong skills in managing relationships with diverse teams, including outsourced and distributed teams. Her experience in vendor management involves coordinating with various stakeholders to ensure smooth operations. This expertise is essential for her roles in customer success and account management, particularly in the telecom and VoIP sectors.