Krystal Jones
About Krystal Jones
Krystal Jones serves as the Director of Global Customer Success and Renewals at Sinch Email, where she has worked since 2022. With a background in operations and finance, she has held various roles in customer success and retention across multiple companies, advocating for diversity and collaboration in professional environments.
Work at Sinch
Krystal Jones currently serves as the Director of Global Customer Success and Renewals at Sinch Email, a position she has held since 2022. In this role, she is responsible for developing and managing Customer Success and Renewals programs across various Sinch Email brands, including Mailgun, InboxReady, Mailjet, and Email on Acid. Prior to her current position, she worked as the Senior Manager of Customer Retention at Sinch Email from 2021 to 2022. Her experience at Sinch emphasizes her commitment to enhancing customer retention and success through strategic initiatives.
Previous Experience in Customer Success
Before joining Sinch, Krystal Jones held several positions that contributed to her expertise in customer success. She worked at Email on Acid by Sinch as the Renewals & Expansion Manager from 2020 to 2021. Prior to that, she was the Manager of Strategic Client Services at iContact from 2014 to 2015 and served as a Strategic Advisor and SaaS Customer Success Development Manager at the same company from 2013 to 2019. Her diverse roles in customer success have equipped her with the skills necessary to drive customer engagement and satisfaction.
Education and Expertise
Krystal Jones holds a Master's Degree from New York University. She also earned a Bachelor of Science degree in Finance and International Business Management from the University of North Carolina Wilmington. Her educational background provides a strong foundation for her work in customer success and operations, enabling her to leverage technology and data effectively to enhance customer retention programs.
Background in Operations and Finance
Prior to her focus on customer success, Krystal Jones co-owned and served as the Director of Operations & Finance at Alliant Property Group from 2015 to 2019 in Raleigh, North Carolina. Her experience in operations and finance has contributed to her strategic approach in managing customer success initiatives. Additionally, she worked at ASCAP as an Account Services Manager and Licensing Manager for a total of ten years, where she gained valuable experience in account management and client services.
Advocacy for Diversity and Inclusion
Krystal Jones is an advocate for Diversity, Equity, Inclusion, and Belonging (DEIB) in professional environments. She promotes a serving mindset towards both customers and team members, emphasizing the importance of collaboration and support within cross-functional teams. Her commitment to DEIB reflects her dedication to creating an inclusive workplace culture that values diverse perspectives.