Lara Sena
About Lara Sena
Lara Sena is a Manager of Customer Success at Sinch, where she has worked since 2021 in São Paulo, Brazil. With a diverse background in sales and account management across several companies, she combines her commercial and financial expertise to effectively serve clients.
Work at Sinch
Lara Sena has been serving as the Manager of Customer Success at Sinch since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Sinch's products and services. Her position is based in São Paulo, São Paulo, Brasil, where she has contributed to the company's growth and customer engagement strategies for three years.
Previous Experience at Samsung SDS
Before her current role at Sinch, Lara worked at Samsung SDS. She held the position of Sales Account Executive from 2020 to 2021 for ten months, followed by her role as New Business Sales Executive, which she has been in since 2021. Her experience at Samsung SDS has involved developing new business opportunities and managing client relationships in São Paulo, São Paulo, Brasil.
Background in Commercial and Financial Sectors
Lara Sena has a diverse background in both commercial and financial sectors. This experience enhances her understanding of the financial health and budget constraints of the companies she represents. Her roles have included positions at Embratel, Equinix Brasil, and Oracle, where she developed skills in account management and sales.
Education and Expertise
Lara holds a Bachelor's degree in Administration from Universidade Paulista, which she completed from 2006 to 2010. She furthered her education with an MBA in Business Management from B.I. International, achieved between 2011 and 2013. Additionally, she has undergone training in coaching techniques and sales methodologies, which she applies to understand and address client needs effectively.
Achievements in Customer Success and Sales
Throughout her career, Lara has developed a 360-degree view of sales, combining negotiation, communication, and dynamism to serve clients effectively. She utilizes coaching techniques and her extensive IT knowledge to provide market-leading solutions, contributing to successful customer outcomes and satisfaction in her roles.