Laura De Juan Lopez
About Laura De Juan Lopez
Laura De Juan Lopez is a Product Manager at Sinch, where she has worked since 2020. She has over a decade of experience in the messaging industry, holding various roles that include service delivery and technical support.
Work at Sinch
Laura De Juan Lopez currently serves as a Product Manager at Sinch, a position she has held since 2020. Prior to this role, she was the Head of Service Delivery at Sinch from 2017 to 2020. In her capacity as Head of Service Delivery, she focused on enhancing service quality and operational efficiency. Her experience at Sinch has allowed her to leverage her extensive background in the messaging industry to drive product innovation and transformation.
Previous Experience in the Messaging Industry
Laura has over a decade of experience in the messaging industry, holding various positions that include Key Account Manager at CLX Networks from 2014 to 2017, and Technical Account Manager/Service Manager at mBlox from 2007 to 2013. Her roles have involved technical support, account management, and service delivery, showcasing her versatility and expertise in the field.
Education and Expertise
Laura studied Quantum Chemistry at Universidad Complutense de Madrid, where she earned her Bachelor's degree from 1995 to 2001. She furthered her education at The Open University, achieving a BSc (Honours) Open degree from 2014 to 2016. Her educational background complements her professional experience, particularly in analytical and problem-solving skills.
Background in Technical Support
Laura's career began in technical support roles, including her position as Help Desk Operator at Telefonica Moviles from 2002 to 2003, and as 2nd Line Technical Support at Union Fenosa from 2003 to 2004. These early experiences provided her with a solid foundation in customer service and technical problem resolution.
Skills and Strategic Focus
Laura is recognized as a strategic thinker with a focus on innovation and transformation. She possesses strong analytical and problem-solving skills, which enable her to coordinate interdisciplinary teams effectively. Her commitment to driving continuous improvement is evident in her approach to service delivery and customer satisfaction.