Leticia Nobre
About Leticia Nobre
Leticia Nobre is a Senior Customer Success Analyst at Sinch, where she manages strategic accounts and focuses on delivering value and performance. She has a background in Publicidade e Propaganda from Universidade Anhembi Morumbi and has held various roles in customer success and technical support across multiple companies.
Work at Sinch
Leticia Nobre has been employed at Sinch as a Senior Customer Success Analyst since 2021. In this role, she manages the largest strategic accounts, focusing on delivering value, performance, and service to clients. Her responsibilities include ensuring customer satisfaction and fostering strong relationships to enhance client retention and success.
Previous Experience at ZENVIA
Prior to her role at Sinch, Leticia Nobre worked at ZENVIA in various positions. She served as an Analista de Sucesso do Cliente Pleno from 2020 to 2021, and as an Analista de Sucesso do Cliente Júnior from 2019 to 2020. Additionally, she began her career at ZENVIA as an Estagiário de Negócios e Relacionamento from 2018 to 2019. These roles contributed to her expertise in customer success and relationship management.
Technical Support Experience
Leticia Nobre gained valuable experience in customer support while working at Multilaser Industrial S/A as a Suporte Técnico de Atendimento ao Cliente from 2016 to 2018. This position allowed her to develop her skills in technical assistance and customer interaction, which have been beneficial in her subsequent roles in customer success.
Education and Expertise
Leticia Nobre studied at Universidade Anhembi Morumbi, where she pursued a degree in Publicidade e Propaganda from 2016 to 2020. This educational background has equipped her with skills relevant to communication and marketing, which complement her customer success expertise.
Passion for Customer Success
Throughout her career, Leticia Nobre has demonstrated a strong passion for relationship building and customer success. Her extensive experience working with clients across various industries has enabled her to understand diverse use cases and deliver tailored solutions that meet client needs.