Martin Dunelind
About Martin Dunelind
Martin Dunelind is an Incident Manager at Sinch, where he has worked since 2021. He has extensive experience in incident management and customer service, having held various roles at companies such as Tele2, Sandvik, and Telia Company.
Work at Sinch
Martin Dunelind has been serving as an Incident Manager at Sinch since 2021. In this role, he is responsible for managing incidents and ensuring that service disruptions are addressed promptly. His experience in incident management contributes to the operational efficiency of the organization.
Previous Experience in Incident Management
Before joining Sinch, Martin worked as a Global Incident Manager at Sandvik from 2019 to 2021. His responsibilities included overseeing incident resolution processes on a global scale. This role followed his tenure at Telia Company, where he served as a Change Coach for four months in 2019.
Career Background in Telecommunications
Martin has extensive experience in the telecommunications sector. He worked at Tele2 in various roles, including Support Engineer/Implementation Supervisor from 2002 to 2007, Problem Manager from 2011 to 2016, and Technical Product Manager for Postpaid Mobile Services from 2007 to 2010. His diverse roles at Tele2 provided him with a solid foundation in technical support and product management.
Early Career at Transcom
Martin began his career at Transcom in 1999 as a Customer Service Agent, where he worked for 11 months. He later returned to Transcom as a Technical Support Agent from 1999 to 2002. These early roles established his skills in customer service and technical support.
Consulting Experience
In addition to his roles in telecommunications, Martin worked as a Senior Consultant at B3 Consulting Group from 2018 to 2019. This position involved providing expert advice and solutions to clients, further enhancing his consulting skills within the industry.