Massimo Gaifa
About Massimo Gaifa
Massimo Gaifa serves as the VP of Customer Success and Account Sales at Sinch, where he has worked since 2022. With a strong background in the mobile industry, he has held various senior management roles at companies such as mBlox and CLX Communications AB.
Work at Sinch
Massimo Gaifa currently serves as the VP Customer Success & Account Sales at Sinch, a role he has held since 2022 in Los Angeles, California. Prior to this position, he was the VP Sales Operations at Sinch from 2017 to 2022, based in Santa Monica, California. His responsibilities include overseeing customer success initiatives and account sales strategies, leveraging his extensive experience in the mobile industry.
Previous Experience at mBlox
Massimo Gaifa has a significant history with mBlox, where he held multiple roles. He began as a Tier 2 Client Support Engineer from 2007 to 2008, then progressed to Technical Account Manager from 2008 to 2009. He continued to advance within the company, serving as Technical Account Management Team Lead from 2009 to 2010, and later as Head of Product Operations - Messaging from 2011 to 2013. He also worked as EMEA & APAC Client Support Manager from 2010 to 2011.
Experience at CLX Communications AB
From 2013 to 2017, Massimo Gaifa worked at CLX Communications AB as the VP Operations North America. In this role, he was responsible for managing operations within the North American market, contributing to the company's growth and operational efficiency during his four-year tenure in the San Francisco Bay Area.
Education and Expertise
Massimo Gaifa studied at Università degli Studi di Milano, where he focused on Political Science and Government from 1994 to 1999. He possesses extensive experience in the mobile industry, particularly in operations management, sales management, product management, and customer success. His strong track record in senior management roles underscores his expertise in these areas.