Matthew Miller
About Matthew Miller
Matthew Miller is a Service Operations Engineer at Sinch, where he oversees technical processes for migration projects and provides final tier support for client issues. He has a background in information technology and computer science, with previous experience at Gwinnett Technical College and Macquarium.
Work at Sinch
Matthew Miller has been employed at Sinch as a Service Operations Engineer since 2020. In this role, he oversees technical processes for migration projects involving newly acquired businesses. He acts as the final tier support for client issues within a Red Hat based proprietary SaaS system, ensuring that technical challenges are addressed effectively. His responsibilities include managing server updates and patches in collaboration with the Network Operations Center (NOC) team. He also provides recommendations to account managers for implementing technical solutions tailored to customer needs.
Previous Experience at Gwinnett Technical College
Before joining Sinch, Matthew Miller worked at Gwinnett Technical College as an Information Technology Specialist from 2012 to 2018. During his six years there, he developed documentation to assist with training and support for teams and individuals. His role involved maintaining core computer infrastructure services and troubleshooting various technical issues. This experience laid a strong foundation for his current position by enhancing his technical skills and knowledge in IT operations.
Education and Certifications
Matthew Miller studied at Gwinnett Technical College, where he pursued multiple programs from 2010 to 2013. He achieved an Information Security Specialist Diploma, a Network Administrator Certification, and a PC Repair and Network Technician certification. His education provided him with a solid understanding of information technology principles and practices, which he applies in his professional roles.
Technical Skills and Expertise
Matthew Miller possesses extensive technical skills, particularly in Linux system performance and database management. He utilizes shell system commands such as LS, VIM, GREP, and AWK for various tasks, including system monitoring and analysis of real-time traffic. His expertise includes maintaining uptime through Grafana network monitoring and troubleshooting failures. Additionally, he performs Linux database configuration and automation via shell or bash scripting, demonstrating his proficiency in advanced technical processes.
Early Career at Macquarium
Matthew Miller began his career as a PC Repair Technician at Macquarium from 2010 to 2012. This early experience allowed him to develop foundational skills in PC repair and technical support, which he later built upon in his subsequent roles. His time at Macquarium contributed to his overall knowledge of computer systems and customer service.