Michael Burgess
About Michael Burgess
Michael Burgess is the Head of CRM at Sinch, where he leverages over a decade of experience in enhancing customer experience through digital transformation. His career includes roles at Connecta, Addcent Consulting, and Apica, focusing on strategic business model changes and consultancy services across various industries.
Work at Sinch
Michael Burgess currently holds the position of Head of CRM at Sinch, a role he has occupied since 2023. In this capacity, he focuses on enhancing customer relationship management strategies to improve client engagement and satisfaction. His extensive background in customer experience and operational processes informs his approach to driving CRM initiatives within the organization.
Education and Expertise
Michael Burgess has a strong educational background in technology and natural sciences. He earned a Master of Science in Information Technology from KTH Royal Institute of Technology, where he studied from 2000 to 2006. Additionally, he studied IT at Tohoku University for one year in 2004 to 2005. His foundational education includes a high school diploma in Natural Science from Sigtuna Skolan Humanistiska Läroverket, completed from 1997 to 2000.
Background
Michael Burgess has over a decade of experience in consulting, focusing on digitizing operational processes related to customer experience. His career began at Connecta, where he worked as a Management and IT Consultant trainee from 2008 to 2010, followed by a role as Consultant & Sales from 2011 to 2012. He later served as Business Consultant & Head of Sales at Addcent Consulting from 2013 to 2023, and as Partner Manager at Apica for a brief period in 2012 to 2013.
Achievements
Throughout his career, Michael Burgess has specialized in designing strategic changes to business models and implementing new operational methodologies. He has worked with various companies across multiple industries, focusing on improving customer experience and providing consultancy services aimed at enhancing sales, service quality, and cost reduction. His expertise includes guiding clients through the entire transformation lifecycle to strengthen customer relationships.