Miguel Angel Flores Arauz
About Miguel Angel Flores Arauz
Miguel Angel Flores Arauz is a Customer Service L3 Manager at Sinch, where he has worked since 2019. He has previous experience in various roles at Banco Azteca and Movile, and holds a degree in Telematics from Instituto Politécnico Nacional.
Work at Sinch
Miguel Angel Flores Arauz has been employed at Sinch since 2019, where he holds the position of Customer Service L3 Manager. In this role, he is responsible for overseeing customer service operations and ensuring high levels of customer satisfaction. His experience in managing customer service teams contributes to the efficiency and effectiveness of the services provided by Sinch.
Previous Experience at Banco Azteca
Prior to his current role, Miguel worked at Banco Azteca in two capacities. From 2011 to 2013, he served as Desarrollador de Sistemas, focusing on system development. He then advanced to the position of Lider de Proyectos de Sistemas from 2013 to 2015, where he led various system projects, enhancing his project management skills and technical expertise.
Experience at Movile
Miguel Angel Flores Arauz worked at Movile as an IT Analyst Sr. from 2015 to 2019. In this role, he was involved in analyzing IT systems and providing solutions to improve operational efficiency. His tenure at Movile allowed him to further develop his analytical and technical skills in the IT sector.
Education and Expertise
Miguel studied at Instituto Politécnico Nacional, where he pursued a degree in Informática y Comunicaciones, achieving a qualification in Ingenieria en Telematica. His education spanned from 2006 to 2011, providing him with a solid foundation in telecommunications and information technology, which supports his professional roles in customer service and IT.