Mohamed Awad
About Mohamed Awad
Mohamed Awad is a Support Engineer at Sinch in Dubai, United Arab Emirates, where he has worked since 2018. He holds a Bachelor's Degree in Computer Science from Omdurman Islamic University and has previous experience as a PS Core Team leader at Sudatel Telecom Group.
Work at Sinch
Mohamed Awad has been employed at Sinch as a Support Engineer since 2018. He is based in Dubai, United Arab Emirates. In his role, he integrates stc KW SMS and USSD solutions with third parties, ensuring that delivery quality is maintained. He also provides 24x7 on-call support coverage, which includes an on-call rotation schedule that accommodates weekends. His responsibilities include troubleshooting partners' technical issues in real-time, collaborating with their engineering and second-level operations teams.
Education and Expertise
Mohamed Awad completed his high school education from 1999 to 2002. He then attended Omdurman Islamic University, where he studied Computer Science and earned a Bachelor's Degree from 2002 to 2007. His educational background provides a strong foundation for his technical expertise in support engineering, particularly in telecommunications and system integration.
Background
Prior to joining Sinch, Mohamed Awad worked at Sudatel Telecom Group, Ltd as a PS Core Team Leader from 2012 to 2018 in Khartoum. In this role, he developed skills in managing technical teams and projects, which contributed to his ability to balance increasing responsibilities and prioritize projects effectively. His experience in the telecommunications sector has equipped him with a comprehensive understanding of the industry.
Achievements
In his current position at Sinch, Mohamed Awad proposes new ideas that are informed by a thoughtful understanding of the business. He supports these ideas with methodical analysis and clear operational plans. His ability to troubleshoot technical issues in real-time and provide effective solutions demonstrates his commitment to maintaining high service standards.