Natalia Ballas
About Natalia Ballas
Natalia Ballas is a Customer Success Manager at Sinch, with over 10 years of experience in sales and customer service. She holds degrees in Art and Design from UNSW and Creative Writing from the University of Technology Sydney, and specializes in messaging technologies and client management.
Work at Sinch
Natalia Ballas has been employed at Sinch since 2018, initially serving as an Account Manager for six years. In 2021, she transitioned to the role of Customer Success Manager, where she has worked for three years. Her responsibilities include client management, upselling, driving revenue, problem-solving, and providing innovative solutions. Natalia specializes in SMS, MMS, Rich Mobile Messaging, and Over-The-Top (OTT) Channels, contributing to Sinch's focus on Real-Time Communications.
Education and Expertise
Natalia Ballas studied at the University of New South Wales (UNSW), where she focused on Art and Design, achieving a degree in Media Arts. She furthered her education at the University of Technology Sydney, where she obtained a Bachelor's degree in Creative Writing from 2015 to 2018. With over 10 years of experience in professional sales and customer service, she has developed expertise in contact center operations, chatbots, conversation flow building, and Real-Time Communications, including Voice, Video, and RTC (app calling).
Background
Before joining Sinch, Natalia held several positions that contributed to her professional development. She worked as a Digital Marketing Manager at Meri by Design from 2015 to 2018, where she gained experience in marketing strategies. Additionally, she served as a Store Manager at Cue Clothing Co. during the same period, overseeing store operations. Earlier in her career, she worked as a Sales Assistant at AQUILA from 2012 to 2015, which provided her with foundational skills in sales and customer service.
Achievements
Throughout her career, Natalia Ballas has demonstrated a strong ability to manage client relationships and drive revenue growth. Her roles have involved significant responsibilities, including problem-solving and providing innovative solutions tailored to client needs. Known for her organization and attention to detail, she has successfully contributed to the teams she has been part of, particularly in her current position at Sinch.