Naveen Rana
About Naveen Rana
Naveen Rana is a Senior Manager at Sinch in India, where he has worked since 2023. He holds a Bachelor of Technology in Computer Science from UPTU and has extensive experience managing teams and ensuring service delivery across various sectors.
Work at Sinch
Naveen Rana has been employed at Sinch as a Senior Manager since 2023. In this role, he is responsible for managing both on-shore and off-shore teams. His duties include hiring, mentoring, and conducting performance appraisals. Prior to his current position, he served as a Manager at Sinch from 2017 to 2023, where he focused on service delivery and maintaining quality standards in accordance with Service Level Agreements (SLAs). He plays a key role in service reviews and prepares service reports to monitor and enhance service quality.
Education and Expertise
Naveen Rana holds a Bachelor of Technology (B.Tech.) in Computer Science from UPTU, where he studied from 2007 to 2011. He also completed his earlier education at P.P.J.S.V in Nainital from 2000 to 2006. His educational background provides a strong foundation for his expertise in managing technical teams and ensuring service delivery in various sectors.
Background
Naveen Rana has a diverse professional background with experience in various roles across multiple organizations. He began his career as a System Engineer at Spice Digital from 2012 to 2013. He then worked as an Assistant Manager at ACL Mobile Limited from 2013 to 2016, followed by a position as a Manager at Tech Mahindra from 2016 to 2017. His career path reflects a consistent progression in responsibilities and expertise in service management.
Achievements
Throughout his career, Naveen Rana has gained extensive experience in handling clients across diverse domains, including Banking, BFSI, dotcom, and Government sectors. He specializes in ensuring service delivery meets targets and quality measurements outlined in SLAs. His focus on maintaining high customer satisfaction levels is evident in his role as a Single Point of Contact (SPOC) for service life cycle management, where he ensures effective communication between customers and the organization.