Neha Prasad
About Neha Prasad
Neha Prasad is a Senior Technical Support Manager specializing in IP Messaging at Sinch, where she has managed service operations since 2020. With a background in technical support and service operations across various companies, she has accumulated significant experience in the telecommunications sector.
Current Role at Sinch
Neha Prasad serves as the Senior Technical Support Manager for IP Messaging at Sinch. She has been in this position since October 2020, overseeing the management of IP Messaging service operations. In her role, she leads operations for various messaging services, including WhatsApp, MoIP, RCS, Live Agent, and Chatbot. Her expertise in technical support and service management contributes to the efficiency and effectiveness of Sinch's messaging solutions.
Previous Experience in Technical Support and Management
Before joining Sinch, Neha Prasad held several positions in the technology and telecommunications sectors. She worked at Times Internet as a Presales Manager from 2019 to 2021, where she focused on pre-sales activities. Prior to that, she was with ACL Mobile Limited, serving as Assistant Manager from 2014 to 2019 and as Service Operations Manager for 8 months in 2018. Her career began at HCL Technologies as an Analyst-System from 2008 to 2010, followed by a role as a Business Analyst at Evalueserve from 2010 to 2011.
Educational Background
Neha Prasad completed her Master of Business Administration (MBA) with a focus on IT Project Management at Welingkar Institute of Management from 2017 to 2019. She also studied at Kendriya Vidyalaya in Kathmandu, which provided her with a foundational education. Her academic background supports her career in technical support and management within the technology sector.
Career Progression and Skills
Neha Prasad's career spans over a decade in various roles related to technical support, operations management, and business analysis. She began her career as a Support Representative at IBM in 2007. Over the years, she has developed skills in managing service operations, technical support, and pre-sales activities. Her experience across different companies and roles has equipped her with a comprehensive understanding of the telecommunications industry.
Location and Professional Affiliations
Neha Prasad is based in Ghaziabad, Uttar Pradesh, India. Her professional journey has primarily taken place in the Noida area, where she has worked with several notable organizations in the technology and telecommunications sectors. This regional focus has allowed her to build a network within the industry and stay updated on market trends and innovations.