Nitesh Sharma
About Nitesh Sharma
Nitesh Sharma is a Senior Support Account Manager at Sinch, where he has worked since 2022. He holds a BSc in IT from Sikkim Manipal University and a postgraduate degree in Operation Management from Welingkar Institute of Management.
Work at Sinch
Nitesh Sharma has been employed at Sinch as a Senior Support Account Manager since 2022. In this role, he operates within the Mumbai Metropolitan Region, where he utilizes his skills in operational excellence and problem-solving to enhance customer relationship management. His expertise in SMS technology plays a crucial role in effectively managing customer relations and addressing their needs.
Previous Experience at Mindtree
Before joining Sinch, Nitesh Sharma worked at Mindtree as a Shift Lead from 2020 to 2022. In this position, he was responsible for overseeing operations and ensuring the smooth functioning of team activities. His experience at Mindtree contributed to his development in leadership and operational management.
Education and Expertise
Nitesh Sharma earned a Bachelor of Science in Information Technology from Sikkim Manipal University, completing his studies through distance education from 2016 to 2018. He furthered his education by obtaining a Postgraduate Degree in Operation Management from Welingkar Institute of Management between 2018 and 2020. In 2021, he also completed the ITIL Foundation Certificate in IT Service Management, which enhanced his understanding of IT service management principles.
Skills and Contributions
Nitesh Sharma possesses strong skills in operational excellence and problem-solving, which are essential in his current role as a Senior Support Account Manager. His expertise in SMS technology allows him to effectively manage customer relations. He demonstrates a willingness to take on challenges and contribute to organizational growth through hard work and the application of his acquired skills.