Owen Sh Choi (부장)
About Owen Sh Choi (부장)
Owen Sh Choi is a Solution Sales Manager at Sinch, with a background in customer service and operations management across various companies including DiDi and Lenovo. He holds a Bachelor of Engineering in Computer Network Engineering from 北方民族大学.
Work at Sinch
Owen Sh Choi has been serving as a Solution Sales Manager at Sinch since 2020. In this role, he is responsible for driving sales initiatives and managing customer solutions. His position involves collaborating with clients to understand their needs and providing tailored solutions that align with Sinch's offerings. His experience in the telecommunications and customer service sectors supports his effectiveness in this role.
Previous Experience at DiDi
Before joining Sinch, Owen worked at DiDi as the Head of COE, Global Customer Service from 2019 to 2020. During his tenure in Beijing, China, he managed customer service operations and focused on enhancing service delivery. His leadership in this role contributed to the overall efficiency and effectiveness of the company's global customer service strategies.
Career at Lenovo
Owen Choi held multiple positions at Lenovo, contributing significantly to the company's operations in the Asia-Pacific region. He served as the Head of Contact Center HQ Operations and Project from 2014 to 2018, overseeing contact center operations. Prior to that, he was the Korea Contact Center Supervisor from 2010 to 2013 and worked in Contact Center Operations from 2013 to 2014. His extensive experience at Lenovo equipped him with valuable skills in customer service management.
Education and Expertise
Owen Choi completed his Bachelor of Engineering (BE) in Computer Network Engineering at 北方民族大学 from 2006 to 2010. Prior to that, he attended Yanbian No.1 High School from 2002 to 2005. His educational background in engineering and technology provides a strong foundation for his roles in customer service and sales management.
Role at OKEx
Owen also worked at OKEx as the Global Customer Support Manager for a brief period in 2018 to 2019. In this role, he focused on managing customer support operations, ensuring high levels of service quality. His experience at OKEx further enhanced his skills in global customer support and service management.