Paloma Caroline Vieira Lima Silva
About Paloma Caroline Vieira Lima Silva
Paloma Caroline Vieira Lima Silva is a Customer Support Analyst currently employed at Sinch in São Paulo, Brazil. She has a diverse work history, including roles at Santander Brasil and Bichara Advogados, and holds a Bachelor's degree in Business Administration and an MBA in Strategic Business Management.
Current Role at Sinch
Paloma Caroline Vieira Lima Silva has been employed at Sinch as a Customer Support Analyst since 2020. In this role, she is responsible for providing support and assistance to customers, ensuring their needs are met effectively. Her experience in customer service contributes to her ability to resolve issues and enhance customer satisfaction. She continues to work in São Paulo, Brasil.
Previous Experience at Santander Brasil
Paloma worked at Santander Brasil in various roles over several years. She served as a Caixa Operator from 2015 to 2016 for one year in São Paulo e Região. Following this, she held the position of Coordenador de Atendimento from 2016 to 2020 for four years, where she coordinated customer service operations. Additionally, she completed an internship at Santander Brasil from 2014 to 2015 for nine months.
Background in Finance and Administration
Before her tenure at Santander Brasil, Paloma worked at Bichara Advogados as a financial assistant from 2011 to 2013 for two years. She also gained administrative experience as an Auxiliar Administrativo at Imatec Imagem e Tecnologia Ltda. from 2009 to 2011 for two years. These roles provided her with foundational skills in finance and administration.
Education and Qualifications
Paloma studied at Centro Universitário Ítalo Brasileiro, where she earned a Bachelor's degree in Business Administration from 2011 to 2015. She furthered her education at FIAP, completing a Master of Business Administration (MBA) in Strategic Business Management from 2017 to 2018. Her educational background supports her professional roles in customer support and management.