Pankaj Kumar
About Pankaj Kumar
Pankaj Kumar is a Service Account Executive at ACL Mobile Limited, where he has worked since 2012 in the Noida Area, India. He specializes in product demonstrations, post-sales support, and managing client relationships.
Work at ACL Mobile Limited
Pankaj Kumar has been employed at ACL Mobile Limited as a Service Account Executive since 2012. In this role, he is responsible for managing post-sales support and serves as the single point of contact for multiple key enterprise clients. He conducts various product demonstrations and training sessions for clients via calls or web platforms. Additionally, he executes broadcasts on an ad-hoc basis and generates reports to track performance and client engagement.
Previous Experience at Patni Computer Systems
Before joining ACL Mobile Limited, Pankaj Kumar worked at Patni Computer Systems as a Data Entry Associate from 2010 to 2011. His responsibilities included data entry tasks that supported the company's operations. This role provided him with foundational experience in managing data and understanding client needs.
Education and Expertise
Pankaj Kumar studied at the Indira Gandhi National Open University, where he earned a Bachelor’s Degree in E-Commerce/Electronic Commerce from 2011 to 2015. Prior to that, he completed an Associate’s Degree in Soil Chemistry, Physics, and Math in 2007 after 11 months of study at the 12th Up Board. His educational background equips him with a diverse skill set applicable to his current role.
Client Management and Support Skills
In his current position, Pankaj Kumar is responsible for guiding subordinates in handling challenges, fostering a more efficient work environment. He manages escalations by investigating issues and ensuring swift resolutions to customer problems. His focus on client management and support has been crucial in maintaining strong relationships with enterprise clients.