Pankaj Sharma
About Pankaj Sharma
Pankaj Sharma is a Manager of Business Operations at Sinch, where he has worked since 2021. He has extensive experience in business operations, having held various roles at Sinch and previously at EXL Service, and he holds a B.A. in Mathematics from Delhi University.
Work at Sinch
Pankaj Sharma has held multiple roles at Sinch, demonstrating a progressive career in Business Operations. He started as an Assistant Manager in MIS & Sales Support from 2015 to 2017, where he focused on reporting and data management. He then advanced to Deputy Manager of Business Operations from 2017 to 2019, further enhancing his operational expertise. Since 2021, he has served as Manager of Business Operations, where he interprets and evaluates research data to inform strategic decision-making. His responsibilities include interfacing with various teams to meet reporting needs and contributing to the overall sales roadmap.
Education and Expertise
Pankaj Sharma completed his Bachelor of Arts with a focus on Mathematics at Delhi University from 1996 to 1999. Prior to that, he studied Science at Bal National Public School. His educational background provides a strong foundation for his analytical skills and business operations expertise. He possesses specialized abilities in designing processes that enhance efficiency and profitability, and he models data to support both ad-hoc and pre-built reporting.
Background
Pankaj Sharma began his career in 2007 at EXL Service as an Executive in the MIS Process for a brief period. He transitioned to Sinch in 2015, where he has since built a robust career in business operations. His experience spans various roles, allowing him to develop a comprehensive understanding of operational processes and reporting needs within the organization. He has worked effectively across multiple departments and with third-party centers, showcasing his cross-functional management skills.
Achievements
Throughout his career, Pankaj Sharma has earned a reputation as a perceptive trouble-shooter, capable of addressing large-scale problems. He is responsible for creating informative and actionable reporting that highlights business trends and opportunities for improvement. His work includes performing trend analysis of data and automating reports, contributing significantly to the efficiency of business operations at Sinch.