Rahul Varshney
About Rahul Varshney
Rahul Varshney is the General Manager of Technical Support at Sinch, where he has worked since 2023. He has extensive experience in service operations, having held various managerial roles at Sinch and ACL Mobile Limited, and possesses a strong educational background in management and engineering.
Current Role at Sinch
Rahul Varshney currently serves as the General Manager of Technical Support at Sinch, a position he has held since 2023 in Noida, Uttar Pradesh, India. In this role, he is responsible for overseeing technical support operations, ensuring that service levels meet established targets and quality measurements. His focus includes maintaining high customer satisfaction levels through prompt resolution of queries and effective communication between customers and the organization.
Previous Experience at Sinch
Rahul Varshney has a notable history with Sinch, having worked in various capacities from 2020 to 2023. He initially served as Senior Manager of Service Operations for two years, followed by a year as Deputy General Manager of Technical Support. His roles involved managing service operations and technical support, contributing to the overall efficiency and effectiveness of service delivery.
Experience at ACL Mobile Limited
Rahul Varshney worked at ACL Mobile Limited from 2012 to 2019, where he held several positions, including Assistant Manager of Service Delivery, Service Operations Manager, and Senior Manager of Service Operations. His tenure at ACL Mobile Limited spanned five years, during which he managed service operations and ensured compliance with Service Level Agreements (SLAs).
Educational Background
Rahul Varshney studied at the Shailesh J. Mehta School of Management at IIT Bombay, where he completed an Executive Program in Management with a specialization in Marketing and Human Resource Management from 2011 to 2012. He also holds a B.Tech degree in Electronics and Communication Engineering from Allahabad Agricultural Institute, which he obtained from 2004 to 2008.
Skills and Expertise
Rahul Varshney possesses extensive experience in managing both on-shore and off-shore teams, focusing on hiring, mentoring, and conducting performance appraisals. He specializes in handling clients across diverse sectors, including Banking, BFSI, dotcom, and government. His responsibilities include conducting service reviews, preparing service reports, and engaging in troubleshooting to resolve issues efficiently.