Rajiv Chandrasekar
About Rajiv Chandrasekar
Rajiv Chandrasekar is a Support Account Manager at Sinch, where he has worked since 2016. He has extensive experience in project management and technical support, with previous roles at companies such as Qualcomm, ZTE, and Nucleus Connect.
Work at Sinch
Rajiv Chandrasekar has been employed at Sinch as a Support Account Manager since 2016. In this role, he acts as the primary technical contact for Sinch's customer base, facilitating direct relationships. He works closely with internal stakeholders, including Sales, Products, and Platform teams, to ensure timely resolution of customer issues. His responsibilities include managing cross-functional resources to support incident resolution and coordinating with Mobile Network Operators and network providers to resolve incidents.
Previous Experience
Prior to his current role at Sinch, Rajiv Chandrasekar held several positions in the technology sector. He worked at Nucleus Connect Pte Ltd as a Senior Executive in Project Management from 2011 to 2016. Before that, he served as an Engineer at ZTE from 2005 to 2006 and as a Support Engineer at Qualcomm from 2006 to 2008. He also worked as a Software Engineer at Velankani from 2008 to 2009 and as an Associate Carrier Technical Manager at Research In Motion from 2010 to 2011.
Education and Expertise
Rajiv Chandrasekar holds a Master's degree in Management of Technology from the National University of Singapore, where he studied from 2009 to 2011. He also earned a Bachelor's degree in Electronics and Communication from Anna University, completing his studies from 2001 to 2005. In addition to his academic qualifications, he is trained in Project Management Professional (PMP) and holds certifications in PRINCE2, ITIL, SCRUM, and Change Management.
Technical Skills and Responsibilities
In his professional roles, Rajiv Chandrasekar has developed a strong skill set in project management and technical support. He coordinates with various teams to resolve customer issues efficiently. His experience includes managing cross-functional resources and acting as a liaison between customers and technical teams. His background in engineering and project management enables him to effectively address technical challenges and support incident resolution.