Ritika Gupta
About Ritika Gupta
Ritika Gupta is a Senior Manager at Sinch, with extensive experience in the telecom, banking, and cloud services industries. She has held various managerial roles, including positions at Knowlarity, HDFC Bank, and ICICI Lombard, and possesses strong skills in customer management and strategic business growth.
Current Role at Sinch
Ritika Gupta serves as a Senior Manager at Sinch, a position she has held since 2021. Based in Noida, Uttar Pradesh, India, she is responsible for overseeing key accounts and executing strategies to achieve targeted sales volumes. Her role involves leveraging her extensive experience in the telecom and cloud services industries to drive business growth and enhance customer relationships.
Previous Experience in Cloud Communications
Prior to her current role, Ritika Gupta worked at Knowlarity - Cloud Communications as a Key Account Manager from 2020 to 2021. In this position, she developed strong market knowledge of existing and potential clients, aligning business growth opportunities with strategic plans. Her efforts contributed to acquiring new customers and increasing revenue for the organization.
Background in Banking and Telecom
Ritika Gupta has a diverse professional background in the banking and telecom sectors. She worked at HDFC Bank as a Wealth Manager from 2008 to 2011 in the Kolkata Area, India. Additionally, she held positions at ICICI Lombard as an Area Manager from 2019 to 2020 and at Idea Cellular Ltd as a Key Account Manager from 2012 to 2015. Her experience in these industries has equipped her with valuable skills in customer relationship management and sales.
Education and Professional Development
Ritika Gupta studied at The Institute of Company Secretaries of India, where she achieved a Master's degree in Law from 2010 to 2012. This educational background has provided her with a solid foundation in legal principles, which complements her professional experience in various sectors, including telecom and banking.
Skills and Expertise
Ritika Gupta possesses a range of skills that enhance her professional capabilities. She is experienced in Salesforce implementation, CRM, software applications, IT services, and software sales. Her problem-solving aptitude, effective interpersonal skills, and ability to multitask under pressure contribute to her success in managing customer escalations and resolving issues promptly.