Roland Navarra
About Roland Navarra
Roland Navarra serves as the Manager of Service Operations for the Americas at Sinch, where he has worked since 2017. He has a strong background in information technology, with extensive experience in networking and application support.
Work at Sinch
Roland Navarra has served as the Manager of Service Operations for the Americas region at Sinch since 2017. In this role, he oversees service operations, ensuring efficient delivery and support of services across the Americas. His tenure at Sinch, based in the Greater Atlanta Area, spans over seven years, during which he has contributed to the company's operational excellence and customer satisfaction.
Previous Experience at mBlox
Prior to his current role, Roland Navarra held several positions at mBlox. He worked as a High Capacity Engineer in Singapore from 2008 to 2009. He later transitioned to the role of Production Engineer from 2009 to 2012, also in Singapore. Following this, he served as a Senior Production Engineer for 11 months in 2012 to 2013, and as Team Leader for Production APAC from 2013 to 2014. His final position at mBlox before joining Sinch was as Operator Integration Manager from 2014 to 2017 in the Greater Atlanta Area.
Education and Expertise
Roland Navarra earned a Bachelor's Degree in Information Technology with a major in Computer Systems and Networks from the University of Science and Technology of Southern Philippines from 1999 to 2003. He possesses strong skills in Cisco router and switch administration, along with expertise in managing application support teams, particularly in virtualization and cloud technologies. His educational background and professional experience have equipped him with a comprehensive understanding of networking technologies.
Teaching Experience
Before his roles in the technology sector, Roland Navarra worked as an IT Instructor at two universities in the Philippines. He was an IT Instructor at Central Mindanao University from 2005 to 2008, where he also served as a Network Administrator. Additionally, he taught at Mindanao University of Science and Technology - Lapasan, Cagayan de Oro City from 2004 to 2006. These positions contributed to his foundational knowledge in information technology and networking.
Technical Skills
Roland Navarra has developed a diverse skill set throughout his career. He is experienced in Linux/Unix system administration and has a solid grasp of enterprise network services, including DNS, HTTPD, and SMTP. His technical capabilities extend to network protocols, LAN and WAN configurations, routing and switching, structured cabling, and packet analysis. This expertise supports his roles in service operations and application support.