Rupesh Kumar
About Rupesh Kumar
Rupesh Kumar serves as the Customer Relationship Manager for Enterprise and Operator Business at ACL Mobile Limited, where he has worked since 2007. He holds an MBA in Customer Relationship Management from Symbiosis Institute of Management Studies and plays a significant role in business development and revenue assurance.
Work at ACL Mobile Limited
Rupesh Kumar has been employed at ACL Mobile Limited since 2007, where he serves as the Customer Relationship Manager for the Enterprise and Operator business. In this role, he manages client relationships and ensures customer satisfaction. He has been instrumental in the company's operations for 17 years, contributing to its growth and success in the mobile communication sector.
Education and Expertise
Rupesh Kumar studied at the Symbiosis Institute of Management Studies, where he focused on Customer Relationship Management (CRM) and earned an MBA from 2009 to 2010. His educational background provides him with a solid foundation in managing customer relationships and understanding market dynamics, which he applies in his current role.
Background and Responsibilities
In addition to his primary role in customer relationship management, Rupesh Kumar has a secondary role in business development. He contributes to the company's growth by identifying new opportunities and expanding existing client relationships. His responsibilities also include coordinating with the ACL finance and MIS team for data reconciliation and billing processes.
Revenue Assurance and Reporting
Rupesh Kumar plays a key role in revenue assurance at ACL Mobile Limited. He collaborates with sales, product, and operations teams to prevent revenue leakages. He is responsible for preparing and circulating detailed billing and collection reports, ensuring transparency and accuracy in financial operations.