Ruth Whalen
About Ruth Whalen
Ruth Whalen serves as the Head of Solutions Development at Sinch, where she has worked since 2021. With a background in computer science and engineering, she has held various leadership roles in software development and operations across several companies, including SAP and New Era of Networks.
Current Role at Sinch
Ruth Whalen serves as the Head of Solutions Development at Sinch, a position she has held since 2021. In this role, she leads the development of innovative solutions tailored to meet enterprise communication needs. Whalen has built a global team at Sinch, focusing on fostering team growth and learning while leveraging various products to enhance business communication. Her leadership aims to improve the effectiveness of communication strategies for clients.
Previous Experience at Sinch
Before her current role, Ruth Whalen worked at Sinch as the Customer Integration Lead from 2020 to 2021. During her tenure, she contributed to the integration of customer solutions, enhancing service delivery and client satisfaction. This experience laid the groundwork for her subsequent leadership position in solutions development.
Professional Background
Ruth Whalen has extensive experience in the technology sector. She worked at SAP Digital Interconnect for seven years as the Global Head of Software Development and later as the Global Head of Technical Operations. Her responsibilities included overseeing software development initiatives and technical operations, contributing to the company's growth in the digital communication space. Additionally, she held a managerial role at New Era of Networks for seven years.
Education and Certifications
Ruth Whalen holds a Bachelor of Science in Computer Science & Engineering from UCLA, where she studied from 1987 to 1991. She also earned a Master of Science in Biomedical Engineering from Worcester Polytechnic Institute from 1991 to 1993. In 2017, she completed a certificate in Coaching from Erickson Coaching International, further enhancing her professional skill set.
Key Achievements
Throughout her career, Ruth Whalen has achieved significant milestones. She developed messaging services that generated $350 million in revenue and $21 million in contributing margin, all while ensuring compliance with SOC 2 and ISO 27001 standards. Additionally, she implemented over 15 conversational solutions utilizing cloud computing and natural language processing, which improved business communication effectiveness.