Shankar Kumar
About Shankar Kumar
Shankar Kumar serves as the Manager of Enterprise Account Business at Sinch, where he focuses on revenue growth and customer acquisition. With over 11 years of experience in SaaS and client engagement platforms, he specializes in business development and key account management.
Work at Sinch
Shankar Kumar has been serving as the Manager of Enterprise Account Business at Sinch since 2023. In this role, he focuses on seeking and enabling new revenue opportunities while onboarding new clients. His responsibilities include developing and executing strategic sales plans to meet revenue targets specifically for customer experience solutions. Shankar collaborates with cross-functional teams, including marketing and product, to drive sales initiatives and ensure alignment with organizational expectations.
Education and Expertise
Shankar Kumar earned a Master of Business Administration (M.B.A.) in Marketing from IILM, Gurgaon, completing his studies from 2009 to 2011. His educational background supports his specialization in new customer acquisition, business development, and key account management. With over 11 years of experience in SaaS/PaaS-based IT and client engagement platforms, he possesses expertise in client servicing, farming, up-selling, cross-selling, and retention-churn management.
Background
Before joining Sinch, Shankar Kumar worked at Knowlarity - Cloud Communications as Manager-Knowlarity for a decade, from 2013 to 2023. He began his career at Practo Technology Pvt. Ltd as a Senior Account Associate from 2012 to 2013. His extensive background in sales and account management has equipped him with strong negotiation skills and the ability to manage customer escalations and complaints effectively.
Achievements
In his professional career, Shankar Kumar has developed and executed numerous strategic sales plans that have contributed to revenue growth in his previous roles. He has successfully prepared and delivered persuasive sales proposals, negotiated contracts, and conducted product demonstrations to showcase customer experience solutions. His commitment to staying updated with industry trends and competitive offerings has enabled him to provide accurate sales forecasts and reports to management.