Shashwat Verma
About Shashwat Verma
Shashwat Verma is a Senior Manager of Customer Success at Sinch India, where he leads the North India Customer Success team and mentors customer success managers. He has extensive experience in customer success roles across various companies and regions, including a background in software engineering and a strong educational foundation in information technology and business administration.
Work at Sinch
Shashwat Verma serves as the Senior Manager of Customer Success at Sinch India, a position he has held since 2020. He leads the North India Customer Success team and is responsible for guiding and mentoring customer success managers. His role focuses on increasing the company’s customer base, retention, and engagement. He collaborates closely with the account management team to align on retention strategies and expansion opportunities. Additionally, he creates and executes a vision and strategy for Success Management, emphasizing product adoption and customer experience.
Previous Experience
Before joining Sinch, Shashwat Verma accumulated significant experience in customer success and account management roles. He worked at SAP Labs as a Senior Consultant (Customer Success Manager) from 2010 to 2016, where he focused on customer success initiatives. He then transitioned to Techlopers Solutions Pvt. Ltd. as a Customer Success Account Manager from 2016 to 2019. His brief tenure at First Insight, Inc. as a Key Account Manager lasted for two months in 2020. Earlier in his career, he held positions as a Software Engineer at DHAMPUR SUGAR MILLS LIMITED and as a Software Trainee at Astadia.
Education and Expertise
Shashwat Verma has a strong educational background in technology and business. He earned a Bachelor of Technology (B.Tech) in Computer Science from Inderprastha Engineering College from 2002 to 2006. He furthered his studies with a Master of Business Administration (MBA) in Information Technology from Ulyanovsk State University between 2012 and 2013. Additionally, he completed a Post Graduate Diploma in Advanced Software Design and Development (PGDASDD) at CDAC, Noida, from 2006 to 2007. His education equips him with the skills necessary for his current role in customer success.
International Experience
Shashwat Verma has experience working with customers and partners across various regions, including APAC, EMEA, and North America. His ability to navigate diverse markets enhances his effectiveness in customer success roles. He holds a B1 visa for the USA, valid until January 2030, which allows him to engage with international clients and partners as part of his professional responsibilities.
Notable Client Management
In his role at Sinch India, Shashwat Verma has successfully managed customer accounts for several notable companies. His portfolio includes well-known organizations such as 99Acres, Care Health Insurance, Muthoot Finance, HeroFin Corp, Trade India, India Mart, Spice Jet, and BSES. His experience with these clients highlights his capability in fostering strong customer relationships and driving successful outcomes.