Shwetaa Patil 🇸🇪
About Shwetaa Patil 🇸🇪
Shwetaa Patil is a Support Engineer currently working at Sinch in Sweden, with a background in electronics and communication engineering. She has experience in enterprise support, cybersecurity, and customer integration, having previously held positions at Infobip and Twilio.
Work at Sinch
Currently, Shwetaa Patil serves as a Support Engineer at Sinch, having joined the company in 2023. Based in Sweden, she works on-site and is responsible for providing 24/7 enterprise support. Her role involves handling all incoming support tickets, regardless of their complexity, ensuring that customer issues are addressed promptly and effectively.
Previous Experience at Infobip
Shwetaa Patil worked at Infobip as a Core Operations Technician from 2019 to 2021. During her two-year tenure in Pune, Maharashtra, she monitored live traffic trends and managed the production environment. This role provided her with valuable experience in operational support within the telecommunications sector.
Experience at Twilio
Before joining Sinch, Shwetaa worked at Twilio as a Product Specialist from 2021 to 2022. Based in Bengaluru, Karnataka, India, she focused on supporting the sales team and assisting colleagues throughout the customer integration process. Her role involved engaging directly with customers to provide technical advice during meetings.
Education and Expertise
Shwetaa Patil holds a Bachelor of Engineering degree in Electronics and Communication Engineering from Shivaji University. She has developed a strong foundation in cybersecurity principles, including network security and ethical hacking, which complements her technical support roles in the telecommunications industry.