Spencer Britz
About Spencer Britz
Spencer Britz is a Customer Success Manager at Sinch, where he has worked since 2020. With a strong background in customer success management and global engagement strategies, he previously held roles at Infobip and has experience in various customer service positions.
Work at Sinch
Spencer Britz has been serving as a Customer Success Manager at Sinch since 2020. In this role, he focuses on enhancing global customer interactions by leveraging Sinch's products. He specializes in identifying effective communication channels that contribute to company growth. His experience in customer success management enables him to implement strategies that improve customer engagement and satisfaction.
Previous Experience at Infobip
Before joining Sinch, Spencer Britz worked at Infobip for four years, holding various positions. He started as a Customer Success Manager Team Leader from 2016 to 2020, where he led customer success initiatives in the Vancouver, Canada Area. He then advanced to the role of Senior Customer Success Manager from 2014 to 2016. His tenure at Infobip provided him with extensive experience in customer engagement strategies.
Education and Expertise
Spencer Britz studied at the University of Victoria, where he earned a Bachelor of Commerce (BCom) degree from 2009 to 2012. He furthered his education at Krakow University of Economics, achieving another Bachelor of Commerce (BCom) in 2013. His academic background in economics and commerce supports his expertise in customer success management and global engagement strategies.
Early Career Experience
Spencer's early career includes various roles that contributed to his professional development. He worked as an Auditor (Co-op) at the Canada Revenue Agency for three months in 2012. He also served as a Customer Service Representative at Intact for six months in 2013. Additionally, he gained experience as a Procurement Agent (Co-op) at the Department of National Defence from 2011 to 2012. These positions provided foundational skills in customer service and operational management.