Timothy Riordan
About Timothy Riordan
Timothy Riordan serves as the Head of Onboarding at Sinch, where he has worked since 2022. He possesses expertise in revenue generation and change management, and he is fluent in Portuguese and proficient in Spanish.
Work at Sinch
Timothy Riordan serves as the Head of Onboarding at Sinch, a position he has held since 2022. In this role, he focuses on enhancing the onboarding experience for clients, ensuring they receive the necessary support and resources to effectively utilize Sinch's services. Prior to this position, he was the Director of Customer Services/Success at Sinch from 2020 to 2022, where he managed customer relationships and worked to improve service delivery.
Education and Expertise
Timothy Riordan holds a Bachelor of Arts in Political Science from Miami University, which he attended from 1990 to 1994. He also earned a Master of Arts in International Relations from American University, studying there from 1994 to 1996. His educational background supports his expertise in revenue generation and change management, which are essential for his roles in onboarding and customer success.
Background
Timothy Riordan has extensive experience in sales support and customer service roles. He worked at Telemar Norte Leste as Manager of Sales Support from 2002 to 2004 and at Intelig Telecom as Manager of International Channel Support from 2000 to 2002. Additionally, he served as a Program Manager at Global One from 1995 to 1998. His career spans various positions that emphasize cross-functional management and project delivery.
Language Proficiency
Timothy Riordan is fluent in Portuguese and proficient in Spanish. This language proficiency allows him to effectively communicate with a diverse client base, enhancing his ability to manage onboarding processes and customer relationships across different regions.
Achievements in Mentoring and Improvement
Timothy Riordan is recognized for his passion for mentoring and driving continuous improvement within his teams. His strong background in change management supports his efforts to enhance team performance and client satisfaction, contributing to the overall success of the organizations he has worked with.