Wagner Messias Cavalcanti
About Wagner Messias Cavalcanti
Wagner Messias Cavalcanti is a Senior Chatbot Developer at Sinch in São Paulo, Brazil, where he has worked since 2020. He has a background in software development and has held various roles in the tech industry, including positions as a Senior Android Developer and PHP Developer.
Work at Sinch
Wagner Messias Cavalcanti has been employed at Sinch as a Senior Chatbot Developer since 2020. In this role, he focuses on developing and implementing chatbot solutions, enhancing customer interaction through automated systems. His work includes actively participating in technical meetings with clients to define integration requirements for chatbots. Additionally, he has contributed to defining the architecture for mass mailings for a major client in the beauty industry.
Education and Expertise
Wagner studied at GETEC, where he completed a TÉCNICO EM CONTABILIDADE from 2011 to 2012. He also attended Estácio, achieving a Bacharelado in Sistemas de Informação from 2013 to 2018. His educational background supports his technical skills in software development and chatbot integration, enabling him to effectively train customer support teams in using and troubleshooting chatbots.
Background
Before joining Sinch, Wagner held several positions in software development. He worked at FUSION DMS as a software engineer for web and mobile applications from 2017 to 2018. He also served as a PHP developer at Unu Digital from 2014 to 2015 and as a Senior Android Developer at Easynvest from 2019 to 2020. His experience includes roles at Concrete Solutions as a Senior Android Analyst and at Educandus Tecnologia Educacional as a mobile and web app developer.
Professional Development
Throughout his career, Wagner has been involved in various aspects of software development and client interaction. He has trained customer support teams to effectively use and troubleshoot chatbots, ensuring that end-users can maximize the benefits of the technology. His involvement in defining integration requirements during technical meetings highlights his commitment to aligning client needs with technical solutions.