Mark Lane
About Mark Lane
Mark Lane serves as the Director of Field Service at Singular Genomics, where he has worked since 2021. With extensive experience in field service management and engineering, he has a proven track record of team development and operational efficiency.
Work at Singular Genomics
Mark Lane serves as the Director of Field Service at Singular Genomics, a position he has held since 2021. In this role, he oversees the field service operations, ensuring high standards of customer support and system maintenance. His responsibilities include managing a team of field service engineers and implementing service strategies that enhance customer satisfaction. Lane's leadership is focused on operational efficiency and technical excellence within the organization.
Previous Experience at Outset Medical, Inc.
Prior to his current role, Mark Lane worked at Outset Medical, Inc. as the Director of Field Service from 2015 to 2021. During his tenure, he successfully recruited, hired, and trained a team of over 20 Field Service Engineers, leading to a 300% increase in the number of systems serviced. He authored and maintained various technical documents, including SOPs and service bulletins, which contributed to the operational success of the service department.
Career Background in Field Service Management
Mark Lane has extensive experience in field service management, having held various positions in the industry. He worked at Abbott as the Americas Territory Supervisor from 2013 to 2015 and served as Worldwide Service Manager at Coherent from 2010 to 2011. His early career included a role as a Laser Engineer at Spectra-Physics. Throughout his career, Lane has focused on building service organizations, managing installations, and improving service delivery.
Education and Expertise
Mark Lane studied Electronic Engineering at Hamilton Technical College, where he earned an Associate of Applied Science (A.A.S.) degree from 1986 to 1987. His educational background provides a strong foundation for his technical expertise in field service and engineering. Lane's knowledge in electronic systems has been instrumental in his roles, particularly in developing training curricula and technical documentation.
Achievements in Field Service Operations
Throughout his career, Mark Lane has achieved significant milestones in field service operations. He developed and implemented a comprehensive Field Service Training curriculum that covers corporate procedures and customer service guidelines. Lane also managed the installation, repair, and maintenance of over 150 dialysis systems across the United States. His strategic planning led to the development of a 5-year Service Budget Plan, consistently remaining under budget since its inception.