Charu R.
About Charu R.
Charu R. is a Customer Success Manager at Singular, where she has worked since 2021, supporting enterprise customers in Bengaluru, India. She holds a Bachelor's Degree in Electronics and Communications Engineering and an MBA in Marketing, and has held various roles in customer success, pre-sales, and digital marketing across several companies.
Current Role at Singular
Charu R. serves as a Customer Success Manager at Singular, a position held since 2021. In this role, Charu acts as the primary business point of contact for enterprise customers, providing trusted consultancy. Charu orchestrates the post-sales customer lifecycle by collaborating with Solutions Engineers, Account Executives, and various departments, including R&D, Product, and Support. This position is based in Bengaluru, Karnataka, India.
Previous Experience in Customer Success
Before joining Singular, Charu R. worked as a Customer Success Manager at Infobip from 2020 to 2021. This role followed a brief tenure as an Enterprise Presales professional at Infobip in 2019. Charu's experience in customer success and presales has contributed to a strong foundation in managing enterprise accounts and solving complex data problems for influential companies.
Educational Background
Charu R. holds a Bachelor’s Degree in Electronics and Communications Engineering from Vignan's Foundation of Science, Technology & Research, where studies were completed from 2012 to 2015. Additionally, Charu earned a Master of Business Administration (M.B.A.) with a focus on Marketing from the Great Lakes Institute of Management Gurgaon, completing the program from 2015 to 2017.
Career Development and Internships
Charu R. has a diverse work history that includes various roles in digital marketing and pre-sales. Charu interned at Happay as a Marketing Intern in 2016 and also participated in a digital marketing internship at the same company. Other notable experiences include working as a Pre-Sales Consultant at Hexaware Technologies from 2017 to 2019 and an internship at the Defence Research and Development Organisation in 2014.
Early Career and Projects
Charu R. began professional experience with a live project at Careers360 in 2015, focusing on digital marketing for a duration of two months. Additionally, Charu contributed to a campaign at Parikshit Design in 2016. These early roles provided foundational skills that have supported subsequent career advancements in customer success and marketing.