Doron E.
About Doron E.
Doron E. is a Senior Tier 2 Escalations Engineer at Singular with expertise in strategic account technical support and disaster recovery. He has a strong background in technical support management, DevOps, and quality assurance, with experience in various roles across multiple companies in Israel.
Work at Singular
Doron E. has been employed at Singular as a Senior Tier 2 Escalations Engineer since 2018. In this role, he focuses on providing advanced technical support and resolving escalated issues for clients. His responsibilities include managing complex technical challenges and ensuring high levels of customer satisfaction. Doron utilizes his extensive experience in technical support to enhance service delivery and streamline processes within the organization.
Previous Experience in Technical Support
Prior to his current role, Doron E. worked at eTeacher Group in various capacities. He served as a Technical Support Team Lead for four months in 2011, overseeing a team and ensuring effective support operations. He also held the position of Technical Support Shift Manager from 2009 to 2011, where he managed support staff and monitored key performance indicators. Additionally, he began his career at eTeacher Group as a Technical Support Representative in 2009 for seven months.
Experience at Tradency
Doron E. worked at Tradency as a Technical Support Expert from 2012 to 2017. During his five years at the company, he provided technical assistance and support to clients, focusing on resolving issues related to software and hardware. His role involved troubleshooting and maintaining systems to ensure optimal performance, contributing to the overall efficiency of the support team.
Education and Expertise
Doron E. studied at Ort Yitzhak Rabin Highschool, where he focused on Graphic Design from 2001 to 2007. His educational background complements his technical skills, which include strategic account technical support, disaster recovery, and server maintenance. He possesses expertise in managing technical support teams, monitoring support KPIs, and has a strong foundation in DevOps and quality assurance.
Technical Skills and Competencies
Doron E. has developed a diverse skill set throughout his career. He is experienced in IT and system administration, with proficiency in SQL databases and computer hardware. His technical capabilities enable him to effectively address complex issues and support organizational goals. Doron’s background in managing tech support teams further enhances his ability to lead and optimize support operations.