Ghani Yusuf
About Ghani Yusuf
Ghani Yusuf is the Manager of the Solutions Engineering Team in India at Singular, where he provides technical guidance to global enterprise accounts and oversees the support and solutions engineering organization. He has a background in Computer Science and Engineering and has held various technical roles across multiple companies, contributing to product development and customer support.
Work at Singular
Currently, Ghani Yusuf serves as the Manager of the Solutions Engineering Team in India at Singular. He has held this position since 2023, following a previous role as Manager of Global CX & Technical Operations from 2019 to 2022. In his current role, he acts as a technical resource for top global enterprise and strategic accounts, guiding stakeholders through optimal implementations. He also provides technical training and product demonstrations, contributing to the design and improvement of technical handoffs and customer documentation.
Education and Expertise
Ghani Yusuf studied at Jawaharlal Nehru Technological University in Hyderabad, where he earned a Bachelor of Technology (B.Tech.) in Computer Science and Engineering from 2008 to 2012. His educational background provides a strong foundation for his technical expertise in solutions engineering, where he stays current with industry trends and technologies to support his team effectively.
Background
Prior to his current role at Singular, Ghani Yusuf worked in various technical positions. He was a Senior Engineer in Technical Solutions at Singular from 2016 to 2019 and a Product Specialist for SaaS Solutions at expEDIum from 2013 to 2014. He also served as a Product Engineer in Technical Operations at BankBazaar India from 2014 to 2016. His diverse experience across multiple organizations has equipped him with the skills necessary for technical leadership.
Achievements
In his career, Ghani Yusuf has provided technical leadership to a team of Tier 2 support and solutions engineers across multiple global regions, including the Americas, EMEA, and APAC. He manages pre- and post-onboarding cycles and support, overseeing the long-term growth of the support and solutions engineering organization. Additionally, he handles technical customer escalations, ensuring effective resolution and client satisfaction.