Joshua Pancoe
About Joshua Pancoe
Joshua Pancoe serves as the Director of Customer Success for Singular in the US, a position he has held since 2020. He has extensive experience in customer success and account management, having worked in various roles at Singular and previously at companies like Grow Mobile and Incipio Technologies.
Current Role at Singular
Joshua Pancoe serves as the Director of Customer Success for the US at Singular since 2020. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction across the organization. He has held multiple positions within Singular, including Senior Strategic Customer Success Manager and Customer Success Manager, demonstrating a progressive career path within the company.
Previous Experience in Customer Success
Before joining Singular, Joshua Pancoe worked at Grow Mobile by Perion as an Account Manager from 2014 to 2016. His role involved managing client accounts and fostering relationships to enhance customer satisfaction. Additionally, he worked at Incipio Technologies as a National Account Specialist from 2010 to 2014, where he focused on account management and customer engagement.
Education and Expertise
Joshua Pancoe studied at the University of California, Santa Barbara, where he earned a Bachelor's Degree in Business Economics with an emphasis in Accounting from 2006 to 2010. His educational background provides a strong foundation in business principles and financial management, which supports his roles in customer success and account management.
Early Career at Elephant Bar Restaurant
Joshua Pancoe began his career at Elephant Bar Restaurant, where he worked as an Expediter from 2008 to 2010 in the Santa Barbara, California area. This role involved coordinating food orders and ensuring timely service, contributing to his skills in customer service and operational efficiency.